If you or a user forgets their password, the administrator can do the following to change any domain users email:

1> In a web browser goto: https://mail.YOURDOMAIN.COM” (where YOURDOMAIN.COM is the domain you linked the hosting to).

2> Click the “Domain Admin” button, and use “postmaster@YOURDOMAIN.COM” as the username, and put in the password that was sent to you in your welcome email.

3> Once you are logged in move over to the “Domain Admin” heading and click the “User Accounts” option.

4> Click the “Search accounts” button.

5> Click on the account name you want to change the password for.

6> Where it says “password”, put in the new password.

7> Click the “Save User” button.

8> Make sure at the top you see “+OK”  to verify it was saved.

If you don’t see “+OK“, then fix the password based on the response at the top.  It might not allow a password if it is too short or easy to guess.

You can repeat the above steps for as many users as you wish.

If you have any other issues or comments, don’t hesitate to contact customer support.

Thanks.

Imageway Staff

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