When you retrieve emails from a POP3 email account, the emails are deleted from the Mail Server by default after they are downloaded to your computer. However, if you want to check your emails from multiple computers, you must configure Mail Client to not delete the emails on your Mail Server. This scenario is most common for people who want to check their home Internet service provider (ISP) email account from work and download the emails for permanent storage on their home computer.
When you leave emails on your Mail Server, you can choose from several options to delete your emails. To make your choice, you need to consider several factors about your email usage, such as how long you want the emails to be accessible from multiple computers and the storage limits imposed by your email server administrator. If you exceed your storage limit, you might be unable to receive new emails or might be charged additional fees.
In Outlook, it allows you to select a time duration for leaving email on the Mail Server.
1. On the ‘Tools’ menu, click ‘E-mail Accounts’.
2. Click ‘View or change existing e-mail accounts’, and then click ‘Next’.
3. Select your email account, and then click ‘Change’.
4. Click ‘More Settings’.
5. Click the ‘Advanced’ tab, and under ‘Delivery’, select the ‘Leave a copy of messages on the server’ check box.
6. Under ‘Internet E-mail Settings’ dialog box, select one of the following options:
a) Remove from server after x days
Emails are downloaded to your computer but remain on the Mail Server for the number of days that you specify. This is the most common setting for people who want to read their emails at work but also download them for permanent storage on their home computer. We recommend that you choose the smallest number of days that suits your needs. The longer you leave emails on your Mail Server, the greater the risk of exceeding your mailbox size quota.
b) Remove from server when deleted from ‘Deleted Items’
Emails are downloaded to your computer but also remain on the Mail Server indefinitely until you delete the emails in Outlook and empty the ‘Deleted Items’ folder. Just deleting the email doesn’t remove the email from the Mail Server.
*** If you do not select either check box, emails are left on the server indefinitely. You can eventually exceed your mailbox quota, unless you connect to the Mail Server from another computer that has Outlook configured to remove emails from the Mail Server.
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What’s the difference?
The main difference, as far as we are concerned here, is the way in which IMAP or POP controls your e-mail inbox.
When you use IMAP you are accessing your inbox on the central mail server. IMAP does not actually move messages onto your computer. You can think of an e-mail program using IMAP as a window to your messages on the server. Although the messages appear on your computer while you work with them, they remain on the central mail server.
POP does the opposite. Instead of just showing you what is in your inbox on the mail server, it checks the server for new messages, downloads all the new messages in your inbox onto your computer, and then deletes them from the server. This means that every time you use POP to view your new messages, they are no longer on the central mail server.
IMAP makes it easier to view mail from home, work, and other locations
Because IMAP leaves all of your messages on the central mail server, you can view these messages from any location with Internet access. This means the e-mail inbox you view from home will be the same one you see at work.
Since POP downloads new messages to your computer and removes them from the server, you will not be able to see those new messages on another computer when you check your inbox. Those messages exist only on the computer that downloaded them using POP. If you loose this computer, then you will also loose all your emails that were downloaded to it using POP.
However, if you use IMAP and create e-mail folders on the server, these folders are accessible from anywhere you read your e-mail using IMAP. If you use POP and create e-mail folders, they are stored locally, and you cannot access these folders from anywhere except the computer on which you created them.
POP can create problems if you alternate between it and IMAP. There is an option in many POP e-mail programs to leave copies of the messages on the server, but this option has complications. When you leave copies of the messages on the server, then access your e-mail using WebMail or another IMAP e-mail client, the POP client may create duplicate messages next time it accesses the inbox; you will see each of the messages more than once, and you will have to clean out (delete) the unwanted ones.
You may want to keep local copies
While using IMAP to save e-mail on the central mail server is recommended, there are reasons to have local copies of messages (messages downloaded to the computer, as with POP). Fortunately, IMAP allows you to keep local copies of all your messages. The option of local copies is useful when you are connecting from a dial-up connection. You may want to download your messages, then disconnect from the Internet and work with your mail offline. Please note that while you are working offline, you cannot send or receive mail. You need to be connected to the Internet to do those tasks.
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If you or a user forgets their password, the administrator can do the following to change any domain users email:
1> In a web browser goto: https://mail.YOURDOMAIN.COM” (where YOURDOMAIN.COM is the domain you linked the hosting to).
2> Click the “Domain Admin” button, and use “postmaster@YOURDOMAIN.COM” as the username, and put in the password that was sent to you in your welcome email.
3> Once you are logged in move over to the “Domain Admin” heading and click the “User Accounts” option.
4> Click the “Search accounts” button.
5> Click on the account name you want to change the password for.
6> Where it says “password”, put in the new password.
7> Click the “Save User” button.
8> Make sure at the top you see “+OK” to verify it was saved.
If you don’t see “+OK“, then fix the password based on the response at the top. It might not allow a password if it is too short or easy to guess.
You can repeat the above steps for as many users as you wish.
If you have any other issues or comments, don’t hesitate to contact customer support.
Thanks.
Imageway Staff
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If you are trying to change your email account password do the following:
1> In a web browser goto: https://mail.YOURDOMAIN.COM” (where YOURDOMAIN.COM is the domain you linked the hosting to).
2> Click the “Webmail” button, and use “EMAIL@YOURDOMAIN.COM” as the username, and put in your current password.
3> Click the “options” and then “Preferences” at the top right.
4> Click the “Change password” button.
5> This will allow you to change your current password.
You can repeat the above steps anytime to change your email account password at anytime.
If you have any other issues or comments, don’t hesitate to contact customer support.
Thanks.
Imageway Staff
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When your quota size limit is reached for your email account, or for your whole domain name, you will receive an email that says “WARNING! Mailbox at or near capacity”. If the quota is reached for an email account, you can adjust the size of the email quota by doing the following:
1) In a web browser goto: https://mail.YOURDOMAIN.COM” (where YOURDOMAIN.COM is the domain you linked the hosting to).
2) Click the “Domain Admin” button, and use “postmaster@YOURDOMAIN.COM” as the username, and put in the password that was sent to you in your welcome email.
3) Once you are logged in move over to the “Domain Admin” heading and click the “User Accounts” option.
4) Click the “Search accounts” button.
5) Click on the account name you want to change the quota for.
6) Where it says “Disk Quota”, use the dropdown to change the size. (example: 500mb).
7) Click the “Save User” button.
YOUR DONE!
The amount of quota space you have available for your whole domain is based on the account level you have purchased. You put limits on each account so no one person takes up all the space for the domain as a whole. If you are using all the space for your whole domain and need to increase it, please contact support.
If you have any other issues or comments, don’t hesitate to contact customer support.
(No Ratings Yet)Loading...Now that your email account is setup with Imageway, you are ready to create email account for your users. To accomplish this you do the following:
1) In a web browser goto: https://mail.YOURDOMAIN.COM” (where YOURDOMAIN.COM is your custom domain name).
2) When the webpage comes up click: “Domain Management” (click okay for any popups the browser gives you)
3) Login using:
username: postmaster@yourdomain.com
password: THE PASSWORD IS IN YOUR WELCOME EMAIL
4) Once you are logged in move over to the “Domain Admin” heading and click the “User Accounts” option.
5) You can create a new email account by entering a username and password. All other information is optional. Once you have entered the required information, click the “CREATE ACCOUNT” button.
Check to make sure at the top it says “User Saved” or “Added to database” and not some other error. An error you might recieve for example might be about your password not meeting the requirements.
You can follow the same process to create additional emails. You can create up to the maximum emails allowed for the account you purchased.
Once you are done you can click the “LOGOUT” button to logout.
You are now ready to check and send your email (like you do with hotmail or yahoo).
1) In a web browser goto: “http://mail.yourdomain.com”
2) Click the “WEBMAIL” button. (click okay for any popups the browser might give you)
3) Enter your username (which is your full email address) and password you created in the previous process you completed.
4) Click the “LOGIN” button.
You are now in the web based email program. Please take the time to familiarize yourself with the software.
If you have any issues or comments, don’t hesitate to contact customer support.
(1 votes, average: 5.00 out of 5)Loading...In the past we have had several customers contacting us regarding not receiving emails or that they were getting too much junk mail (referred to as SPAM). At first we felt the proper way to handle things was to disable the SPAM filtering and allow the customer to turn it on. We found out very quickly, that SPAM was flooding customers email accounts. It is a sad fact that a majority of email being sent around the Internet is in fact SPAM. With both these pressing issues, we decided to enable the SPAM filtering by default for every email account.
The down side to this decision was that some legitimate email might be considered SPAM. A good example of this is automated email sent from a web site you signed up for (since it is worded like SPAM), or email coming from Hotmail or Yahoo free email accounts. The reason for the Hotmail and Yahoo free emails accounts getting blocked recently is because both those companies decided to put SPAM advertising at the bottom of all email going out from their free accounts (another reason not to use hotmail or yahoo as your business email). What this does is fake the SPAM filtering into thinking the email is SPAM.
At Imageway we are always trying to find a better way to filter SPAM, and always adjusting our SPAM rating system. Currently the Imageway email server does several checks to determine if the email is SPAM or NOT. The system will automatically drop all email that contains a file attachment that has a Virus (to protect our customers).
The way the SPAM filtering works is that each bad attribute that is in an email, it will give a score. At the end it will total this score up, and will decide what to do with your email based on how you have your settings. We have a default set for all customers, which we consistently change. If the email is above a certain score, it puts the email in the “SPAM” folder, and sends an email to the sender requesting that they verify themselves as a real person, and not a SPAMMER. If they verify themselves as a real person, then email will be allowed from them.
So if you are getting emails that are blocked (or missing), then what can you do? You will want to do the following:
1) Log in to your email account using WEBMAIL or IMAP (using 3rd party client).
2) One logged in click the “SPAM” folder. Check your “SPAM” folder. You will see this folder both in webmail or if using IMAP via a third party client. This folder contains mail that is considered SPAM. If you see email in this folder that is not SPAM then complete number 3.
3) Move that email message out of the “SPAM” folder to your INBOX folder. This will automatically add them to your friends list, and train our SPAM system what is not SPAM.
If you get junk mail (SPAM), in your INBOX, you should do the following:
1) Log in to your email account using WEBMAIL or IMAP (using 3rd party client).
2) Once logged in click the “Inbox” folder.
3) Click the email that is junk mail (SPAM).
4) Move this email to the “SPAM” folder. If your using the webmail, you can also click the “Spam” button. This will automatically remove them from your friends list if they are on it, and train our SPAM system what is SPAM.
Emails in the “SPAM” folder will be deleted after 14 days automatically by the email system to prevent the SPAM emails from using to much of your email account storage.
Thanks for reading and I hope this makes your email experience better. If you have questions or comments, please contact us.
Thanks.
Imageway Staff
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