Schedules allow you to route incoming calls to different numbers, extensions, greetings, menus and more based on the day and time the call is received. A call received during business hours can be set to have your normal greeting while a call received after business hours can be set to to have your After-Hours Greeting. Each schedule allows you to define exceptions for holidays, vacations and other events. Exceptions allow you to bypass your regular schedule and perform another action for a defined period of time. You can define as many schedules and exceptions as you need.